Payment and Refund Policy

By paying, you agree to this policy and to our Terms of Use.

What you are paying for

You pay for the service and the amount agreed with our team, as set out in your proposal, invoice or written agreement.

Card payments are processed by Stripe. Your card details go directly to Stripe and never reach our systems. Stripe emails your receipt.

The 3-day refund window

You can ask for a refund, or cancel the service, within 3 days (72 hours) of your purchase. The 3 days start at the time shown on your payment receipt.

Once the 3-day period has passed, the service is treated as delivered and accepted under our Terms of Use, and no refund of any amount is available, in full or in part.

Financing and pay-later options

The same 3-day window applies if you pay through a financing or buy-now-pay-later provider such as Klarna, Afterpay, Zip or similar, and it starts when your financing is approved and the purchase is made.

After 3 days, no cancellation or refund is available, and you remain responsible for repaying the provider under your agreement with them. That agreement is between you and the provider.

How to ask for a refund or cancel

Email finance@veltrixsolutions.co within the 3 days with your name, the email you paid with, your payment reference (shown on your receipt) and the reason. A request is on time if it reaches us within the 3 days.

Approved refunds go back to the card or financing account you paid with. Banks usually show them within 5 to 10 business days.

Disputes

Please contact us before raising a chargeback or dispute with your bank or financing provider. Most payment questions are resolved faster directly.